Returns & Exchanges

Due to the perishable nature of our beverages, we do not accept physical returns; however, if you are not 100% satisfied with your order, we are committed to making it right.

1

Contact Support

Reach out to our customer experience team within 30 days of your purchase with your order number and details regarding the issue.

2

Provide Documentation

Please include photos of any damaged packaging or specific quality concerns to help our team improve the poppi experience.

3

Review Process

Our team will review your request within 2-3 business days to determine eligibility for a replacement or a full refund.

4

Resolution

Once approved, a replacement shipment will be prioritized or a credit will be applied to your original payment method immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing